A pre-assessment, participant kit, paperback book, and reminder cards for easy future reference of the concepts are included. This workshop is based on the best-selling book: Crucial Conversations: Tools for Talking When Stakes are High. By establishing a toolbox of skills surrounding crucial conversations and conflict management. Conflict is often viewed as unfavorable and avoided by even experienced leadership, leading to further undesired outcomes. The Crucial Conversations workshop infuses classroom time original video clips of “before and after” situations, extensive in-class practice, group participation, and personal reflection. This course is a compilation of graduate studies into a thesis/capstone to aid leaders on the topic of crucial conversations. By learning how to speak and be heard (and encouraging others to do the same), you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment. In this highly interactive workshop you will learn skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics-at all levels of your organization. These conversations – when handled poorly or ignored – lead to strained relationships and dismal results. Resolve individual and group disagreementsĪ crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong.Build acceptance rather than resistance.Foster teamwork and better decision-making.Instructor: Amie Fishman, Learning and Development Manager, Laguna Honda Hospital, DPH | Betsy Gran, Learning & Development Coordinator, Human Resources, DPH How will participants benefit? Target Audience: Anyone who wants to become more comfortable having difficult conversations. This message was distributed to the subscribers of the University of Colorado Denver “general-announcements” list.Cost: $555 (includes $275 materials fee) for City Staff - 25% off standard pricing. * Please note that the registration end date may change based on how quickly the class fills up. By registering for this course you understand and agree to the expectation that you will attend all three training days. Once the page loads click on the “Crucial Conversations” then click “Registration Request Form” and complete the online registration form.ĭuration: 16 hours (split into a 3 day format). To register click this link or copy the URL below and paste it into your web browser’s navigation bar: An emotional and/or politically-charged environment.Not knowing how to start a tough conversation.People who withhold feedback and important information from management.People who cannot resolve conflicts or come to an agreement.This course will teach you the techniques of how to deal with difficult situations such as: This training experience introduces a set of tools that builds alignment, agreement, and interpersonal communication. These conversations, when handled poorly or ignored, cause teams and organizations to get less-than-desirable results.Ĭrucial Conversations Training/Backgroundĭrawing on 30 years of research, the award-winning training teaches you how to achieve spirited dialogue at all levels in your organization you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment. Participants have found the training to be highly valuable and applicable to both professional and personal settings.Ī crucial conversation is a discussion between two or more people where stakes are high, opinions vary, and emotions run strong. Human Resources and the Ombuds Office have teamed up to bring Crucial Conversations training to both campuses! Since March 2012, over 800 University employees have completed the training to date. Presented by Human Resources & the Ombuds Office
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